Privacy Policy

1. Who We Are

MADMOA (“we”, “us”, “our”) operates this website and online store. We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

If you have any questions about this policy, you can contact us at:
Email: hello@madmoa.co.nz

2. What Information We Collect

We only collect personal information that is necessary to operate our website and provide our products and services.

This may include:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Order history
• Payment details (processed securely via our payment provider – we do not store full credit card details)
• Any information you provide when contacting customer support

We may also collect basic technical information such as your IP address and browser type for security and site performance purposes.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer service and support
• Manage returns and exchanges
• Improve our website and services
• Send order confirmations and important service updates
• Send marketing communications (only if you have opted in)

We do not sell, rent, or trade your personal information.

4. Sharing Your Information

We only share your information where necessary to operate our business, including with:

• Payment providers
• Shipping and courier companies
• Website hosting and technology providers
• Professional advisers where required

These providers are only given the information necessary to perform their services.

5. Cookies

Our website uses cookies to:

• Enable core site functionality
• Remember items in your cart
• Improve website performance
• Analyse website traffic

You can adjust your browser settings to disable cookies, though this may affect site functionality.

6. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. While no system is completely secure, we use reputable platforms and security practices to safeguard your data.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if necessary.

To make a request, please contact us at [Insert Email Address].

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.