We want you to be happy with your order! If you need to return something, here’s how it works:

• Items can be returned within 30 days of receipt.
• Items must be in original packaging, with any tags, unaltered and unworn – except for having tried them on for size.
• Include your original order number so we can match everything up quickly.
• Sale or promotional items cannot be returned.
• Bundled items can be returned, or individual items in a bundle can be returned.
• You are responsible for all shipping costs to return your item. Shipping costs are non-refundable. If a refund is given, the cost of shipping will be deducted from the refund.

If something doesn’t arrive quite right, or is defective, we’ll make sure you have a replacement.

• We will only exchange an item that is damaged or defective.
• This means if it arrives torn, ripped or has extra holes that aren’t supposed to be there, we’ll exchange it.
• If your garment arrives with stains, marks or discoloration that is not part of the design, we’ll exchange it.
• If your item doesn’t function as expected (e.g, broken zipper, missing components), we’ll exchange it.
• Please check your items as soon as you receive them. We ask that you let us know within 7 working days of receiving your order if something is damaged or defective so we can arrange and exchange promptly.
• When we send you a return shipping label, it will be sent to the address that the order was delivered to unless it was listed as a gift with an alternative shipping address when the order was placed.
• MADMOA will cover all costs when exchanging a faulty item.

We love helping gifts find their way to the right home! If you received an item as a gift and need to return it:

• We will issue a Store Coupon for the value of the gifted item (minus shipping) so that you may take the time to choose something more to your liking.
• The Store Coupon will be sent once we’ve received and evaluated the return as per the guidelines above.
• If the item wasn’t marked as a gift during the order, or the gift giver had the order shipped to themselves first, the refund will go to the gift giver and they will be notified about the return so everything is transparent.

We want you to feel confident with every purchase. If you need a refund, here’s how the payment process works and what to expect so it’s smooth and hassle-free.

• Once we process your refund, the money will be returned to the original payment method. Please note that the time it takes to appear in your account can vary depending on your bank or payment provider, and public holidays may add a small delay.
• Most refunds are completed within 5–7 business days, but some banks can take slightly longer to show the credit.